At juanplay, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data juanplay collects from Filipino players, why we collect it, how we use and protect it, and what rights you have over your own information. We believe you deserve to know exactly how your data is handled, in plain and honest terms.
Six core principles that guide how juanplay handles every piece of personal data entrusted to us by Filipino players.
This Privacy Policy ("Policy") describes how juanplay ("juanplay," "we," "us," or "our"), the operator of the online gaming platform at juanplay.one ("the Platform"), collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or register on the Platform.
juanplay is committed to protecting the privacy and personal data of all Filipino players in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. This Policy also reflects our obligations as an operator under the PAGCOR regulatory framework.
By registering on or using the juanplay Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform.
This Policy should be read together with the juanplay Terms & Conditions, which govern your use of the Platform. Defined terms used in this Policy have the same meaning as in the Terms & Conditions unless otherwise stated.
juanplay collects personal data through several channels: directly from you when you register or use the Platform, automatically through your use of the Platform, and from third parties where permitted by law. The categories of personal data we collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | GCash number, PayMaya account, bank account details, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser type, operating system, session data | Automatically on Platform access |
| Usage Data | Games played, bet amounts, session duration, feature interactions | Automatically during gameplay |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
| Verification Documents | Copies of government-issued ID, proof of address, selfie verification | KYC & withdrawal verification |
juanplay does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where specifically required by law (for example, responsible gaming assessments).
juanplay uses the personal data we collect for the following specific purposes:
juanplay will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
Under the Philippine Data Privacy Act of 2012, juanplay processes your personal data on the following legal bases:
Where juanplay relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting us at [email protected] or by updating your communication preferences in your account settings.
juanplay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom juanplay shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
juanplay uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and analyze Platform usage. The following types of cookies are used:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the juanplay Platform. For more information on managing cookies, refer to your browser's help documentation.
juanplay retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with juanplay's data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes.
juanplay takes the security of your personal data seriously and implements a comprehensive set of technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While juanplay implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your juanplay login credentials. If you suspect unauthorized access to your account, please contact us immediately at [email protected].
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juanplay:
To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. juanplay will respond to all data rights requests within thirty (30) days of receipt, in accordance with NPC guidelines. We may require you to verify your identity before processing your request.
The juanplay Platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing online gaming in the Philippines. juanplay does not knowingly collect personal data from individuals under the age of 21.
If juanplay becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data in question, and take appropriate steps to prevent future access by that individual. Any funds deposited by an underage user may be forfeited in accordance with our Terms & Conditions and applicable regulations.
If you are a parent or guardian and believe that your child under the age of 21 has registered on the juanplay Platform, please contact us immediately at [email protected] so that we can take prompt action.
juanplay is a Philippines-based platform and processes the majority of personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, game software developers, and cybersecurity vendors — may be located outside the Philippines and may process personal data in other jurisdictions.
Where personal data is transferred outside the Philippines, juanplay ensures that appropriate safeguards are in place to protect your data, including:
By using the juanplay Platform, you consent to the transfer of your personal data to overseas service providers as described in this section, subject to the safeguards outlined above.
juanplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made to this Policy, juanplay will notify registered players by email or by displaying a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision will always be displayed at the top of this page. Your continued use of the juanplay Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy.
juanplay recommends that you review this Privacy Policy periodically to stay informed of how we are protecting your personal data. If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the Platform.
juanplay has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO through the following channels:
If you are not satisfied with juanplay's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012.
This Privacy Policy was last reviewed and updated on January 1, 2026. juanplay is committed to keeping this Policy current and accurate. Players are encouraged to check this page regularly for any updates.
Your data is protected, your privacy is respected, and your gaming experience is secured. Join hundreds of thousands of Filipino players who trust juanplay for safe, fair, and exciting online gaming. Must be 21 years or older to play.
PAGCOR regulated · Data Privacy Act compliant · 21+ only · Play responsibly